Duty Manager

GLL is currently recruiting a Duty Manager to join the team at  London Fields Lido . If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us. This is more than a Duty Manager job, it's a career.   London Fields Lido is a unique outdoor swimming facility, where no two days are the same. As a Duty Manager, you will lead the team by excellent example, delivering an outstanding service and always keeping to the highest standards of cleanliness and customer care. The role is highly diverse - you will be chiefly responsible for day-to-day operations, dealing with customer enquiries and maintaining health and safety requirements for the facility. As you progress in the role, you will be involved in plant room management, orders and dealing with contractors, as well as supporting the delivery of our well-established community initiatives. If you are a hard-working, organised, and positive individual, this is your chance to join an exciting, fast-paced environment at one of the highest performing outdoor pools in the country.   Duty Managers are fast thinkers, calm under pressure, responsible and natural with people from all walks of life. With these qualities, you will thrive in the role and enjoy opportunities to work on your own development as we support you every step of the way.   In-date NPLQ and a strong lifeguarding background is a key requirement for the role   What you’ll do: *         Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service. *         Assist customers with the use of the facilities and activities and encourage maximum use of the Centre. *         Prepare areas and equipment for sessions as appropriate. *         Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained. *         Ensure all pool safety/operating procedures are in place. *         Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation. *         Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility. *         Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc). What you need: *         A can-do attitude. *         Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service. *         Assist customers with the use of the facilities and activities and encourage maximum use of the Centre. *         Prepare areas and equipment for sessions as appropriate. *         Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained. *         Ensure all pool safety/operating procedures are in place. *         Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation. *         Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility. *         Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc). As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: *         This is a Full time / part time /, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. *         We are an accredited Living Wage employer with industry-leading rates of pay. *         We can offer a career, not just a job, with extensive Learning & Development support available. *         A uniform will be supplied and must be worn. *         GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. *         As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: *         Access to a pension scheme. *         Health Assurance and access to Counselling services. *         Access to the tax-efficient Ride to Work bicycle purchase scheme. *         Free annual eye tests. *         Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: *         The right to stand for the Society board and to vote for board members to represent you. *         Access to team building and fun events such as treks, concerts, outings, etc. *         Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet. About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: *         A permanent employment contract - part time and full time. *         A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location. Note for Publishing of internal only jobs please ensure you add the following statement you do not need to add to internal and external jobs: To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.